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Privacy Policy

Last Updated: 5th November, 2025

At Nativv, your privacy matters. We are committed to protecting your personal information and maintaining transparency about how it is collected, used, and safeguarded. This Privacy Policy explains how we handle your data when you visit our website, use our platform, or interact with vendors and services through Nativv.

1. Information We Collect

We collect information to provide you with a safe, personalized, and seamless experience.

a. Information You Provide

When you create an account, use our services, or contact us, we may collect:

  • Personal information: Name, email address, phone number, and password.
  • Vendor details: Business name, address, service category, identification, and verification documents.
  • Payment details: Processed securely through third-party payment providers.
  • Content: Reviews, messages, and communications made through the platform.

     

b. Information Collected Automatically

We automatically collect certain data to improve your experience and platform performance, including:

  • Device and browser information (IP address, browser type, operating system).
  • Usage analytics (pages visited, session duration, interactions).
  • Cookies and similar technologies to store preferences and enable core functionality.

 

2. How We Use Your Information

We use your personal data to:

  • Create and manage your Nativv account.
  • Connect customers and verified vendors.
  • Facilitate and secure payments and transactions.
  • Conduct identity and service validation to ensure safety and authenticity.
  • Provide personalized recommendations and improve platform usability.
  • Communicate updates, service announcements, or promotional offers (with your consent).

We do not sell or rent your personal data to third parties.

3. Data Security

We take the protection of your data seriously.

  • All data is stored on secure servers protected by encryption, firewalls, and restricted access controls.
  • Sensitive information such as payment details is processed by PCI DSS-compliant payment gateways and never stored directly on our servers.
  • We regularly review our security protocols to prevent unauthorized access, loss, or misuse.

4. Sharing Your Information

We share your data only when necessary to deliver services or meet legal obligations:

  • With vendors, customers, or service providers you interact with on Nativv.
  • With trusted third-party partners (payment processors, analytics, hosting services) under strict confidentiality agreements.
  • When required by law, regulation, or to protect Nativv’s rights, property, and users.

5. Your Rights and Choices

Depending on your location, you have the right to:

  • Access and request a copy of your personal data.
  • Rectify inaccurate or incomplete information.
  • Delete your account or request data removal.
  • Withdraw consent from marketing communications.
  • Control cookies through your browser or device settings.

You can exercise these rights by contacting us at support@nativv.com

6. Cookies and Tracking Technologies

We use cookies to:

  • Keep you securely logged in.
  • Understand how users interact with Nativv.
  • Provide personalized recommendations and relevant offers.

You may disable cookies in your browser settings, but certain features may not function properly.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide services and fulfill contractual obligations.
  • Comply with legal and regulatory requirements.
  • Resolve disputes or enforce agreements.

When data is no longer required, it is securely deleted or anonymized.

8. Children’s Privacy

Nativv is not directed at individuals under the age of 18.
We do not knowingly collect personal data from minors. If we discover such data, it will be promptly deleted.

9. Compliance & Safety

Every vendor on Nativv undergoes a comprehensive verification process to protect our users and preserve authenticity.

How We Keep You Safe:

  1. Verified Vendors Only: Each vendor is vetted through identity and service validation before approval. Those who pass receive the Nativv Verified Badge.
  2. Transparent Profiles & Reviews: Every profile features real images, authentic reviews, and transparent pricing.
  3. Secure Communication & Payments: All interactions and payments occur on our encrypted platform for safety and traceability.
  4. Dedicated Support: Our team monitors for suspicious activity and resolves issues promptly to maintain platform integrity.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted here with the revised date. Continued use of the platform after changes indicates acceptance of the new terms.

11. Contact Us

If you have any questions, concerns, or data-related requests, please contact:
Email: support@nativv.com
Website: https://www.nativv.org